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Strategy Maps :
Converting intangible assets into tangible outcomes
More than a decade ago, Robert S. Kaplan and David P. Norton introduced the Balanced Scorecard, a revolutionary performance measurement system that allowed organizations to quantify intangible assets such as people, information, and customer relationships. Then, in The Strategy-Focused Organization, Kaplan and Norton showed how organizations achieved breakthrough performance with a management system that put the Balanced Scorecard into action. Now, using their ongoing research with hundreds of Balanced Scorecard adopters across the globe, the authors have created a powerful new tool--the "strategy map"--that enables companies to describe the links between intangible assets and value creation with a clarity and precision never before possible.
National bestseller available in paperback. "Just as Goleman's first book redefined intelligence, his new treatise...reassesses what makes a great leader." --Time magazine. "Daniel Goleman has done it again! ...a fascinating account of how emotions are at the heart of effective leadership. This book is a gem." --David Gergen, Director, Center for Public Leadership, John F. Kennedy School, Harvard University. Drawing from decades of research within world-class organizations, the authors show that great leaders excel not just through skill and smarts, but by connecting with others using Emotional Intelligence competencies like empathy and self-awareness. The best leaders, they show, have "resonance"--a powerful ability to drive emotions in a positive direction to get results--and can fluidly interchange among a variety of leadership styles as the situation demands.
